Managed Learning Services Provider

Managed Learning Services Framework

Our model for transforming Learning and Development organizations from a cost center to a profit center by managing the end-to-end execution of an entire L&D organization. Our learning outsourcing model was specifically built for global organizations looking for an end-to-end L&D service provider, but it can be customized to match the specific needs of the organization.

Learning Strategy

Our learning strategy process can be broken down into three steps: we assess current human capital requirements, we work with stakeholders to align opportunities for improvement with business strategies, and then we develop a plan for execution.

Assess
Align
Plan

Assess

Business Strategy Discovery - One-time review of existing business strategy for the upcoming year, as it relates to learning requirements. The strategy addresses goals, priorities, focus areas and budget projections.

Documenting Learning Strategy - Mapping identified business objectives within specific business units to identify the knowledge, skills, and abilities (KSAs) to be developed. Understanding that many organizations have several opportunities for employee growth, budget projections play a key role in identifying areas that will result in the highest return on investment (ROI).

Align

Leadership Alignment - Increasing the success of L&D initiatives by onboarding and aligning key business leaders.

Business Case - Working with companies to prepare detailed business cases for human capital transformations, with ROI estimates and investment realization timelines.

Governance Model - Form a steering committee, design action plans and internal communications, and governance measures.

Plan

Annual Performance Learning Plan - Working with the Learning Executive Steering Committee (combination of L&D and business executives) and individual business units to document the specific learning programs to be developed and delivered within the upcoming year, including cost constraints.

Performance Learning Blueprints - Once the learning programs have been outlined in the Annual Performance Plan, these are translated into detailed course requirements with the help of subject matter experts for the business units and the project stakeholder.

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Learning Administration

Alleviate learning administration work, freeing up L&D teams to invest more on creating innovative learning experiences, while also reducing the cost to the organization.

Scheduling
- Class Creation
- Instructor Scheduling
- Room Scheduling
- Meeting Setup for vILT
- Participant Invitation
Logistics
- Securing Content
- Sending Invites
- Print Fulfillment
- Technical Support
- Travel & Accommodation
Tracking & Reporting
- Attendance
- Operational Metrics
- Business Metrics
- Training Effectiveness
- Participant Feedback
Budgeting
- Budget Procurement
- Record of Expenditures
- Financial Reporting
Other Activities
- Content Management
- Overall Project Coordination/ Management
- Learning Helpdesk (with ticket system & SLAs)
LMS Administration
- Course Management
- User Management
- Reporting
- Onboarding

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Instructor Facilitation

Recruitment, onboarding, training, and facilitation for organizations that need to deliver instructor-led training programs, but don’t want the overhead or burden of managing an in-house team of instructors.

Trainer Recruitment
Onboarding
Training

Trainer Recruitment

Global Network - We have a pool of over 5,000 trainers working across domains and industries at various global locations.

Selection - All of our trainers go through a multi-stage interview & empanelment process.

Onboarding

Certification - Trainers are required to pass an onboarding test before being deployed. This test can be customized, but follows the “watch it, practice it, and teach it” method.

Virtual Facilitation - Training in a virtual environment requires a different set of skills and an instructor onboarding program that can certify those skills.

Training

Train the Trainer - Once the training team has been onboarded, either Infopro Learning’s Master Trainer or the client team trains the trainers using specific TTT materials.

Continuous Learning - All instructors affiliated with Infopro Learning receive frequent training materials and communication on facilitation best practices to ensure they never lose their edge.

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Vendor Management

Centralize your L&D outsourcing through a neutral third party with over 20 years of learning and development experience.

Need analysis
Vendor research
Vendor selection
Contract management
Vendor onboarding & integration
Issue resolutions
Payment management
SLA management

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Analytics and Measurement

We enable L&D organizations to track the learning effectiveness and increases in business performance for all training activities using a proprietary model called the Learning Performance Index.

Intervention

Learning Effectiveness Metrices
Performance Effectiveness Metrices

Classroom/ILT
eLearning
Simulations
Mobisodes^TM
Job-aids
Collaborative Network/Groups

Classroom/ILT

Learning Effectiveness Metrices

- Smiley Sheets (Level 1)
- Post Assessment
- Trainer Feedback
- Consistency Across Trainers
Performance Effectiveness Metrices
- Retention of Knowledge in Workplace
- Performace Improvement
- Increase in Productivity
- Decrease in Issues/Concerns/Escalations

eLearning

Learning Effectiveness Metrices

- Learner Feedback
- Post Assessment
- Course Completion Status/Certification
Performance Effectiveness Metrices
- Retention of Knowledge in Workplace
- Performance Improvement
- Increase in Productivity
- Decrease in Issues/Concerns/Escalations

Simulations

Learning Effectiveness Metrices

- Learner Performance (Scores)
- Ability to Identify Exact Areas That Need to Be Improved in Knowledge/skill
Performance Effectiveness Metrices
- Performance Improvement
- Increase in Productivity

Mobisodes^TM

Learning Effectiveness Metrices

- View Count & Duration
Performance Effectiveness Metrices
- Retention of Knowledge in Workplace

Job-aids

Learning Effectiveness Metrices

- View Count & Duration
Performance Effectiveness Metrices
- Performance Improvement
- Increase in Productivity

Collaborative Network/Groups

Learning Effectiveness Metrices

- Frequency of Collaboration/Participation
- Moderator Feedback
- Quality of Responses/Solutions
- Performance Review Score
Performance Effectiveness Metrices
- Higher Motivation Levels
- Retention of Knowledge
- Increase in Productivity
- Decrease in Issues/Concerns/Escalations