Organizations have had to adjust to all the changes this year rapidly has brought about. Whether you have changed your business model, expanded your workforce globally, or switched from in the office to fully remote teams, there was likely a lot of time and effort put into place to make the shift. As the dust settles and companies are planning for the coming new year, many successful businesses are looking for ways to improve employee performance.
You might be surprised to hear that HR transformation may be the solution your organization is looking for. Your HR teams can put many new transformational practices into place that will improve employee performance and help your company reach its goals this year. To help you better understand the role of HR transformation, we have included some of the top ways HR can help your organization improve employee performance.
Streamlining the Onboarding Process
The HR department has always played a significant role in employee onboarding. HR teams work with new hires to answer questions and make sure that the proper paperwork is completed. They also play a role in the professional development of new employees. HR digital transformation has now made it possible to streamline the entire process making it easier for employees to reach full competency at much faster rates.
Paperwork can now be digitized and completed before an employee’s first day begins. Learning management systems can be used to assign and create training plans for new hires, and automated systems can be used to answer questions 24 hours a day. Completing paperwork and other onboarding tasks quickly helps prevent overwhelm and helps them learn what they need to know to succeed in their new roles much faster.
HR Chatbots
New HR technologies like artificial intelligence (ai) chatbots are helping to lighten the workload of HR professionals. They are also helping employees get their questions answered much more quickly than before. Employees often have questions regarding company policies and processes. Sometimes these questions need to be answered at inconvenient times or in a timely manner, depending on their nature.
HR chatbots can be programmed to answer common questions about policies, processes, as well as any new services or changes that have been made. Chatbots can answer these questions almost instantly at any time of day. If the chatbot is unable to answer a question, it can provide resources and point the employees in the right direction or provide contact information of the people who will have the answers. The faster employees are able to get answers to their questions, the sooner they are able to return to their daily tasks.
Improving Learning Experiences with Learning Analytics
One of the most useful improvements that have come from the HR transformation process is the collection and use of learner data. Human resources can now use learning analytics to make data-driven decisions that improve employee experiences.
Not all employee training programs are effective and provide the desired results. Analytics makes it easier to identify which programs are working and which need to be optimized for effectiveness. Analytics can track learner progress, levels of engagement, and knowledge retention. Reporting features can help HR professionals track patterns that will help them develop more engaging learning content.
Advanced analytics, paired with AI, can be used to create personalized learning paths and can curate recommended content for self-directed learning. Providing personalized learning experiences not only improves training effectiveness; it also speeds up the training process by only providing the most relevant content. Advanced analytics can also use data regarding learner preferences to provide learning content in the most useful formats.
As the global workforce continues to grow, analytics can help meet the needs of diverse learners. Whether they need content in a different language, for a different role, or skill level, analytics can be used to create an engaging learning experience that will improve performance.
Using Data to Create Business Aligned Learning Strategies
One of the most notable changes in HR functions recently has to do with the role they play in helping business leaders develop strategies. An organization’s human capital greatly impacts its success. In the past, performance management and HR strategy were separate from the organization’s business strategy.
Today human resource professionals use new HR tech to provide advisory services to help organizations develop a people strategy. They assist business leaders in identifying the performance gaps that need to be filled to reach the companies key business goals. For example, a business may be looking to increase the sales of a recently launched line of products. HR leaders may find that the organization’s sales reps do not know enough about the organization’s new products and need the training to be able to answer customer questions confidently.
HR teams can provide insights into solutions that will improve employee performance. They have the insights needed to understand what strategies are the most likely to create the desired results. This increases employee performance, improves training ROI, and helps the organization attain its goals more easily.
Final Note
HR transformation has enabled your human resources teams to play an entirely new advisory role. HR can now help your organization make data-informed decisions and remove the guesswork out of human capital management. There are a number of advanced tools your organization can use to streamline long, complicated processes and help your employees learn the skills they need to be successful.
Suppose you are like the many other organizations that are looking to improve employee performance after the recent whirlwind of change. You may want to look to your human resources department to help you align your L&D objectives with your business goals. Aligning your learning strategy and business goals are one of the best ways you can improve employee performance and gain a competitive edge this year.
Learn more about the role L&D and HR transformation play in modern businesses today and watch the webinar replay Aligning L&D With Business Outcomes.
